• 2-1-1 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community.

• 2-1-1 now connects approximately 107 million people (37% of the US population) in 30 states and the District of Columbia, with professionals trained to navigate the confusing maze of health and human service resources to meet non-emergency needs.

• 2-1-1 is confidential and neutral – callers do not need to label themselves as sick, poor, old or abused to get help.

• 2-1-1 has the potential to save state government and nonprofit dollars by eliminating duplication of services, reduction of misdirected calls, and reducing the need for many specialized 800 numbers.

•  2-1-1 is a critical information system during times of crisis, such as a terrorist attack, disease outbreak, flood, fire, or other tragedy.

• 2-1-1 helps identify service gaps and respond to emerging local needs.

2-1-1 Kentucky Facts

• Currently 2-1-1 is up and running in Boone, Campbell, Kenton, Grant, Anderson, Bourbon, Clark, Fayette, Jessamine, Madison, Montgomery, Scott and Woodford, Jefferson, Nelson, Trimble, Carroll, Henry, Bullitt, Oldham, Hardin, Shelby and Spencer Counties, also Clark, Floyd and Harrison Counties in Southern Indiana are included in this region.

• The Kentucky Public Service Commission designated United Way of Kentucky to take the lead on the statewide implementation of 2-1-1.

• A state 2-1-1 steering committee is working with the existing statewide information and referral infrastructure toward the development of a  plan that would make 2-1-1 accessible to the entire Kentucky population.

• Federal Legislation – the “Calling For 2-1-1 Act” has broad, bipartisan co-sponsorship and would direct $200 million to the states for the implementation of 2-1-1.